The "Gen Y Guy"
Tuesday, March 25: 7:45 – 8:45 a.m. (Room N247)
Jason Dorsey solves your challenges with young employees and customers.
Millennials and Generation Y—the young adults many of us employ, have as customers or even as kids—are causing all kinds of challenges to pizzerias. This new generation is known to show up late, have big expectations and quit without telling anyone. To solve these frustrating challenges we've brought the expert on Millennials and restaurants to the event: Jason Dorsey.
Jason has appeared on 60 Minutes, 20/20, The Today Show, The Early Show and dozens more. His research on Millennials as employees and customers has impacted restaurant owners around the world—a good thing since he started his career busing tables. Jason's talent is sharing specific, ready-to-use actions that increase employee retention, improve customer service, make your pizzeria a "hot spot" for Millennial customers and much more—all for free!
Jason is also funny. Just ask his mom. He's received over 1,000 standing ovations for his hilarious take on generational differences. If you carry a flip phone be ready to learn! Everyone who attends his session—and it will be packed—will leave with specific actions you can use right away and a new appreciation for every generation.
Watch keynote speaker Jason Dorsey in action now: www.JasonDorsey.com
Co-owner of Lou Malnati's Pizzerias, Chicago
Wednesday, March 25: 7:45 – 8:45 a.m. (Room N247)
Perhaps the most recognizable signature in the pizza business belongs to Lou Malnati, who worked in one of the original Chicago deep-dish pizzerias and then opened his own store in 1971. Lou's oldest son Marc, then a recent college graduate, started managing the company with his mother after his father's untimely death in 1978. Now with the addition of brother Rick to the team, the family business has spread the flowing cursive Lou Malnati's logo to 37 pizzerias in the Chicago area while building a catering division and a pizza shipping operation that sends pre-made pies nationwide.
Marc Malnati has been the public face of the pizzerias during this growth. He's appeared on Food Network and Travel Channel shows, once defeating Bobby Flay on his hit Throwdown With Bobby Flay series. In recent months, Marc made a splash for Chicago pizza by going video-to-video with Jon Stewart after the TV personality dismissed the Windy City's deep-dish pizzas during a Daily Show segment. After Marc came calling in New York to dispute the put-down and made his own humorous video spot, Stewart invited the Lou Malnati's owner on the show to call a truce.
Marc will discuss his role in successfully branding Lou Malnati's and describe the company's growth during this keynote that launches Day 2 of the Pizza Expo Exhibit Hall. He was honored as Chicagoan of the Year in 1996 by Chicago Magazine and has helped the Lou Malnati's Cancer Research Fund raise more than $3 million for organizations dedicated to finding cures for cancer. The pizzerias also have been listed among the top places to work in Chicago by both the Chicago Tribune and Workplace Dynamics.
Marc Malnati Keynote sponsored by