Workshop 07 (Fee $250)
Employee Management Crash Course: Hiring, Training, Accountability and Workplace Culture
With Ann Farrell
Monday, 8 am – 12 pm
Let’s face it: Labor is half the prime cost of your business and studies sugges that every new hire costs up to $4,000 to train to full competency. If you want to make money, you need to have the right people and a culture that inspires commitment to quality and exceptional guest experiences. Ann Farrell helped build the systems that allowed her family’s pizzeria business to expand into nine locations doing more than $20 million annually. She’ll give you the keys to attracting and keeping the best employees, along with tools to define your ideal business culture, interview effectively, train staff, identify leaders, establish accountability through constructive feedback, and more.
A member of the family that owns Farrelli’s Wood Fire Pizza, based in Tacoma, Wash., Ann Farrell is director of training and development for the 9-unit pizzeria company. She wrote an organization-wide training program at Farrelli’s, with an emphasis on company culture and
leadership, and has a master’s degree in leadership and organizational development.
More About Ann Farrell
Director of Organizational Development, Farrelli’s Wood Fire Pizza Tacoma, Washington
Ann started working in the family business at the age of 14 at the Huckleberry Inn. She worked for John’s Breakfast Burgers and Pies her junior and senior years of high school, and moved on to John’s Hob Nob in Tacoma. She worked there off and on from 1985-2005, ultimately as the General Manager, all while raising her three daughters and earning two college degrees.
Ann received her BA from The Evergreen State College in East West Psychology and Human Behavior and her MA from Bastyr University in Behavioral Science as applied to leadership and organizational development. She ran her own consulting business from 2006-2008 until she was once again called into action by the family business. Ann is now serving as the Director of Organizational Development and the Co-Director of Bar & Beverage Service at Farrelli’s. She has also been a member of the Tacoma Rotary #8 since 2003 and is an Executive Board Member of the Boys & Girls Clubs of South Puget Sound.
“I am inspired every day by Farrelli’s mission to create vibrant working families that nourish the neighborhoods. I am a ridiculous idealist who believes it is my duty to serve others and help to make this world a better place. I am so lucky and so grateful I was born into a family with parents (and my sister Jacque) who have had the courage to risk everything over and over again so we can build community institutions that offer a livelihood to young people working their first job, and people who truly love taking care of people and providing kind competent service and the best food ever!”