March 4 - 7, 2019
Exhibits Open: March 5, 2019
Las Vegas Convention Center

Employee Management, Part II

Workshop 8 (Fee: $250)

High-ROI Training and Building Teams That Grow Sales and Profits
With Ann Farrell

Even with the right people in place, success will not come until you’ve set the table with pizzeria-specific orientation and training in both the kitchen and the front of the house. Ann Farrell has perfected these tasks at several pizza-concept restaurants. She’ll share the techniques, templates and service standards she’s used to indoctrinate staff members, as well as hand you employee manuals, accountability structures and methods of progressive discipline. You also will learn how to identify leaders among your staff and put in place real-time critical feedback that motivates people to perform at their highest level.

Ann Farrell

A member of the family that owns Farrelli’s Wood Fire Pizza, based in Tacoma, Wash., Ann Farrell is director of training and development for the 9-unit pizzeria company. She wrote an organization-wide training program at Farrelli’s, with an emphasis on company culture and leadership, and has a master’s degree in leadership and organizational development.


Register for Pizza Expo and this workshop.

School of Pizzeria Management
Certificate of Completion

Attend any of the Sunday and Monday workshops and receive a suitable-for-framing certificate from the School of Pizzeria Management highlighting your name, the course completed and the date of attendance.

More About Ann Farrell

Director of Organizational Development, Farrelli’s Wood Fire Pizza Tacoma, Washington

Ann started working in the family business at the age of 14 at the Huckleberry Inn. She worked for John’s Breakfast Burgers and Pies her junior and senior years of high school, and moved on to John’s Hob Nob in Tacoma. She worked there off and on from 1985-2005, ultimately as the General Manager, all while raising her three daughters and earning two college degrees.

Ann received her BA from The Evergreen State College in East West Psychology and Human Behavior and her MA from Bastyr University in Behavioral Science as applied to leadership and organizational development. She ran her own consulting business from 2006-2008 until she was once again called into action by the family business. Ann is now serving as the Director of Organizational Development and the Co-Director of Bar & Beverage Service at Farrelli’s. She has also been a member of the Tacoma Rotary #8 since 2003 and is an Executive Board Member of the Boys & Girls Clubs of South Puget Sound.

“I am inspired every day by Farrelli’s mission to create vibrant working families that nourish the neighborhoods. I am a ridiculous idealist who believes it is my duty to serve others and help to make this world a better place. I am so lucky and so grateful I was born into a family with parents (and my sister Jacque) who have had the courage to risk everything over and over again so we can build community institutions that offer a livelihood to young people working their first job, and people who truly love taking care of people and providing kind competent service and the best food ever!”

“When Ann gave the presentation for us, her understanding of what the average pizza operator goes through came out, and operators connected with her real-life experiences running her family’s pizzerias. Her seminar teaches you how to blend a family business with best practices for increased profits and great customer service.”
Jeff Schrand
CEO, Presto Foods