micah-solomon
Micah SolomonService Expert and Author SERVICE EXPERT/AUTHOR

Micah Solomon is one of America’s most popular speakers on building bottom-line growth through customer service. An author and hands-on consultant, he specializes in customer service, company culture, the art of hospitality and the customer experience. His latest business book is “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.” Micah is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC and other publications.

Ignore Your Customers (And They’ll Go Away)

03/05/2019 09:30 AM
Room: N111

10 Customer Service Touchpoints

03/06/2019 09:30 AM
Room: N111

Millennials as Customers

03/06/2019 04:00 PM
Room: N110